Complaints management

Stëftung Hëllef Doheem makes every effort to ensure the quality of its customer care.

Your satisfaction concerns us and is an integral part of our values and priorities. However, if you are not satisfied with our services, do not hesitate to let us know of any complaints or suggestions you may have. Your opinion is important to us and helps us to progress.

We invite you to first contact the Centre d'Aide et de Soins, which is responsible for your care.

Outside the opening hours of your Centre d’Aide et de Soins, please call:

  •     Phone: +352 40 20 20 80

You also have the possibility to transmit your complaints in writing:

  •     E-mail:
  •     Mail:

    Stëftung Hëllef Doheem

    Administration centrale

    Service Qualité des Soins – Gestion des plaintes

    48a, avenue Gaston Diderich

    L- 1420 Luxembourg


Central administration

Stëftung Hëllef Doheem
48a, avenue Gaston Diderich
L-1420 Luxembourg


Stëftung Hëllef Doheem
B.P. 1878
L-1018 Luxembourg

Contact data

Phone: (+352) 40 20 80
Fax: (+352) 40 20 80 -6609

As part of the compliance with the new European regulation for the protection of personal data (GDPR / RGPD), we have updated our policy of data protection and collection of cookies. More information.